Questions
Straight answers about the app, plans and your data. Still stuck? Email [email protected].
Getting started
What is SnipInvoice?
It's an invoicing app for US trade contractors. In the SnipInvoice app, you describe the job out loud and SnipInvoice drafts the invoice, or you type the lines in the manual editor. Typing is not sent to the AI. You check the invoice, and you send the PDF to your customer from your own phone. This website does not take a recording.
Do I have to use my voice?
No. In the SnipInvoice app, typing opens the manual editor. What you type is not sent to the AI and does not produce an AI draft. This website does not take a recording.
What does "check the draft" mean?
SnipInvoice flags anything it wasn't sure about, like an item you didn't give a price for or an amount it couldn't place on a line. An item with no price stays at $0 and is flagged. It never makes up a price. Nothing becomes an invoice until you create it.
What do I need to set up first?
Your business profile: business name, address and phone. You can add a tax ID, license number and logo. Invoices show these details as they were on the day the invoice was created, so updating your address later doesn't change invoices you've already sent.
Plans and billing
How much does it cost?
Free is $0 for 3 invoices a month, with a "Made with SnipInvoice" footer. Starter is $5.99 a month for 6 invoices. Busy is $13.99 a month for 15 invoices. Unlimited is $19.99 a month with no invoice limit. Paid plans have no footer. Plans are bought in the SnipInvoice app (App Store / Google Play). The website does not sell plans.
Do quotes count toward my limit?
No. Quotes (estimates) are free on every plan. Converting an accepted quote into an invoice counts as one invoice.
What happens when I reach my limit?
You can't create another invoice until you upgrade or your month resets. Nothing is deleted. The invoice you were working on stays as a draft, and your invoice numbers don't skip.
When does my month reset?
Every 30 days from when you signed up, or on your store renewal date if you're on a paid plan.
Is there a free trial or an annual plan?
Not yet. The Free plan is how to try SnipInvoice.
How do I cancel?
Cancel in the store you bought the plan from (App Store or Google Play). If you started a plan on the website before, choose Free on Your account. You keep the paid plan until the end of the period you already paid for, then move to Free. Your invoices stay.
Your voice and your data
Do you keep my voice recordings?
In the SnipInvoice app, this is how a recording is handled. We don't store your voice recordings. Audio is sent to our AI provider to turn it into text, and we don't keep it afterwards. We keep the text transcript so you can see what the draft was built from. Our privacy policy names our AI provider and explains how long it may keep data.
Does SnipInvoice listen all the time?
No. The SnipInvoice app records only while you're using the microphone button on the New Invoice screen. This website does not record. Like any microphone, it picks up whatever is said nearby while it's recording.
Can I get my data out?
Yes. The account owner can export everything the business has in SnipInvoice from the app's settings.
How do I delete my account?
In the app, open More, then Delete account. The same screen is under More, then Settings, then Delete account. Type DELETE to confirm. The owner closes the business. An invited team member deletes only their own login, and the business stays. On the website, an owner signs in, opens Business, then Profile, and chooses Delete account. You can also email [email protected] from the email address on the account. The delete account page says what is removed and what is kept. Invoices, payment records, and the PDFs stored with them are kept.
Invoices, quotes and payments
How do I send an invoice?
Share the PDF from your phone by text, email, WhatsApp or anything else your phone can share to, then tap "Mark as sent". SnipInvoice doesn't send messages for you, so it can't tell whether your customer opened it.
Can my customer pay by card through SnipInvoice?
Not in this version. A customer payment link stays switched off until online payments are turned on. You still record cash, check, and bank transfer. The invoice shows what is still owed.
Can I edit an invoice after I've sent it?
No. A sent invoice stays exactly as your customer received it. If something's wrong, void it (if no payment has been recorded) and create a corrected one. Voided invoices keep their number.
How do quotes work?
Create a quote the same way as an invoice. Your customer can accept it from a link without making an account. Quotes are valid for 30 days by default. When a quote is accepted, you convert it into an invoice with one tap.
How is sales tax handled?
You set your tax rates, and each line can be taxable or not. SnipInvoice doesn't look tax up for you. US sales tax depends on where the job is, so check the rate for each job site.
Does it work in Canada?
Not yet. GST, HST, PST and QST aren't supported, so SnipInvoice is for US businesses for now.
Can I scan receipts or take photos of a job?
No. In the SnipInvoice app you speak or type the job.
Teams
Can my crew use it?
Yes. The owner can invite members. Members can create invoices and quotes, add customers and record payments. Only the owner can void invoices, remove payments, change tax and numbering, manage billing, and export or delete the account. Invites expire after 7 days.
Support
How do I get help?
Email the support address on the website's Support page.