Support
Email [email protected] and a person will read it.
Include the invoice number if it is about one document.
Before you write
It helps to include your device, roughly when the problem happened, and the invoice number if it concerns one document. Please do not send passwords — nobody here will ever ask you for one.
Common questions
Is my recording kept?
Speak a job is in the SnipInvoice app. This website does not take a recording. We don't store your voice recordings. Audio is sent to our AI provider to turn it into text, and we don't keep it afterwards. We keep the text transcript. The Privacy Policy names that provider and how long it may keep data.
Why does a line say it needs a price?
Because no price was heard for it. The invoice will not invent one: a wrong number on a document your client already has is worse than an obvious gap.
How do I delete my account?
You can do it without the app. In the app, open More, then Delete account. The same screen is under More, then Settings, then Delete account. Type DELETE to confirm. The owner closes the business. An invited team member deletes only their own login, and the business stays. On the website, an owner signs in at snipinvoice.com/account, opens Business, then Profile, and chooses Delete account. Or email [email protected] from the email address on the account and ask us to delete it. The delete account page says what is removed and what is kept. You can export everything you own first, as a single file.
Something is wrong with an invoice a client already has
Write to us with the invoice number, and do not delete anything first — the record of what was sent is what lets us work out what happened.
Who we are
SnipInvoice is operated by Alphatek Solutions LLC, Texas, United States.